Support

Follow these steps to enter a new admission. 

1. From the HospiceWorks main menu click Referral
   
   
   
2. Click the green Create Referral button
   
   
   
3. Enter the patient's details into each section of the form by clicking the + to expand each section.  The *items are required.

   
   

   
   Referral Information 
   
   

   Referral Source Self

   
   
   If the referral source is family, enter the required fields - relationship, name and contact info e.g. phone, email 
   
   
   
   If the referral source is Provider this can be tracked via the Referral report. The list of Providers is maintained from Administration > Care Providers > Referral Source
   
   
   
   

   Patient Information - Important: Enter a Social Security number otherwise you will get an error when you do the Admit Task
   
   
   Clinical Information - Important: Enter a Primary Diagnosis otherwise you will get an error when you do the Admit Task
   
   

   
   

   
   Contacts - Enter a contact if you have that information, it is not required
   
   
   
4. Now the patient will be listed on the Referrals screen under Queue Tasks and Active.
   The Queue Tasks tab has the list of items that need to be completed with the final task being Admit Patient. Some tasks are grayed out until you complete the one before. You can also click the Edit Referral button to make changes to the patient information at any time. 

   
   

   
   Go through each task to be able to Admit Patient. Completed tasks show in orange and also next to the name e.g 3/6 completed.
   
   

   Review Eligibility	Run eligibility and add notes
   Contact New Referral	Add note
   Obtain Copy of Referral	Add note
   Schedule Visit	Add note (see information on Scheduling)
   Obtain Consent	Add note
   Admit Patient	Patient will be added to the Patient menu

   
   

5. Checking Eligibility when you click this task you will be be able to check eligibility with the button at the top. The system will auto-populate the information in the Subscriber and Benefits tabs and the user can add notes. 
   
   
   
   
   
   
   
6. Active Tab is where you can also edit the Referral details or view or Cancel the referral (options to Postpone or Cancel).
   
   
7. Discharged Alive Tab patients that are live discharges will be listed here. They can be 
   re-admitted by clicking the Activate button. This will move the patient to the Active tab to continue to admission tasks as normal.
   
   
   
8. Cancelled Tab this lists referrals that were not admitted. Click Activate button to restart the referral.
   
    
9. After you click Admit Patient in the task list you will be able to select the Level of Care. 
   
   
   A confirmation screen will appear as final check of the Care Level and Admission date. 
   
   
   
10. You will now be taken to the Patient Dashboard with a task list based on the Level of Care.
    
    
    
11. The Patient will also be visible and searchable in active patients in the Patients menu of HospiceWorks.