The following User Roles have the permission to reset a user's password:


  • Admin
  • System Admin
  • Director Clinical Services
  • Office
  • Patient Care Coordinator


To reset a password:


  1. From the Administration Menu > Users


  2. Click View next to the user
  3. Click the Change Password


  4. Enter the new Password - it must contain 8 characters, upper and lower case and a special character.