Purpose

The Document Print Center lets you quickly search, select, and print patient documents from the chart into a PDF packet—commonly used for:

  • Audits / ADRs (Additional Documentation Requests)

  • Disaster preparedness / business continuity (maintaining access to key patient documentation if systems or internet are unavailable)

CMS emergency preparedness requirements for hospices expect you to have policies and processes that keep patient medical documentation available and support sharing medical documentation to maintain continuity of care during an emergency.


A periodic offline PDF packet is a practical way many agencies support this expectation as part of their internal emergency preparedness process.

How to access the Print Center (Patient Dashboard)

  1. Open the Patient Dashboard.

  2. Click the Documentation tab.

  3. Select Print Center.
    (This opens the Document Print Center window.)

Search and filter documents

Inside Document Print Center, you can:

  • Use From / To to filter by date range

  • Use the Search field to quickly find a document type (example shown: typing “idg” to locate IDG/Comprehensive POC)

You’ll then see a list of matching documents with columns such as:

  • Type

  • Effective Date

  • Outstanding Days

  • Owner

What “Outstanding Days” means

If a document shows Outstanding Days, it indicates the document is not completed and signed yet (still outstanding). Use this to quickly identify documentation that may still need follow-up before printing a final packet.

Select documents and print to PDF

  1. Use the checkboxes to select the documents you want to print.

    • You can select individual rows, or use the top checkbox to select many at once.

  2. Click Print Selected (X).

  3. HospiceWorks generates a PDF packet for download/printing.

Batch limit (important)

Printing is intentionally limited per job—typically ~25 to 50 documents per print, depending on the document type and system/browser performance.
If you need more than the limit:

  • Print the first batch

  • Then print the remaining documents in additional batches

Pop-up blockers (most common printing issue)

The PDF opens in a new tab/window. If pop-ups are blocked, clicking Print Selected may appear to do nothing.

Google Chrome

Option A (fastest):

  1. Click the pop-up blocked icon in the address bar (if shown).

  2. Choose Always allow pop-ups and redirects for your HospiceWorks site.

  3. Click Done, then try Print Selected again.

Option B (settings path):

  1. Chrome Settings → Privacy and security → Site settings

  2. Pop-ups and redirects

  3. Set to Allowed (or add your HospiceWorks URL under Allowed)

Microsoft Edge

  1. Edge Settings → Cookies and site permissions

  2. Pop-ups and redirects

  3. Turn Block off, or add your HospiceWorks URL to Allow

  4. Retry printing

Mozilla Firefox

  1. Firefox Settings → Privacy & Security

  2. Under Permissions, find Block pop-up windows

  3. Click Exceptions…

  4. Add your HospiceWorks URL → Allow

  5. Retry printing

Safari (macOS)

  1. Safari → Settings/Preferences → Websites

  2. Click Pop-up Windows

  3. Find your HospiceWorks site and set it to Allow

  4. Retry printing

Tip: If printing works for some users but not others, it’s usually a per-browser pop-up setting or an extension that blocks new tabs.

Using PDF packets for disaster preparedness and ADRs

Disaster preparedness (recommended operational best practice)

CMS emergency preparedness requirements include maintaining processes that support availability and sharing of patient medical documentation in an emergency.
Many hospices operationalize this by generating periodic patient-document PDF packets for critical charts (e.g., current census, high-acuity, or a rotating sample), storing them securely per policy.

Suggested internal workflow (example):

  • Run periodic Print Center packets for key documents (POC/IDG, visit notes, orders, meds/MAR summaries as applicable, etc.)

  • Store securely according to your HIPAA policies (encrypted storage / controlled access)

ADRs

When payers request records, the Print Center helps you quickly build a clean PDF packet of the requested items by:

  • Searching by document type

  • Selecting the needed date range

  • Printing a consolidated PDF

Quick FAQs

1) Why did nothing happen when I clicked “Print Selected”?
Almost always: a pop-up blocker prevented the PDF tab/window from opening. Allow pop-ups for your HospiceWorks site and retry.


2) What does “Outstanding Days” mean?
It flags documents that are not completed/signed yet—useful for identifying missing signatures before printing.


3) Can I print everything at once?
Print jobs are limited (usually 25–50 documents per batch). Print in multiple batches if needed.


4) What should I print for an ADR?
Print only what’s requested (often includes orders, relevant visit notes, POC/IDG documentation, etc.). Use Search + date range to target exactly what you need.