If you run into an issue when using HospiceWorks you can easily search our Knowledgebase to see if there is a solution and if you do not find a solution you can submit a ticket. 


Including these details will help us understand the ticket better and save time as we avoid going back and forth.


Search the Knowledgebase

1. Click on the Help icon bottom right of your screen


2. Type some keywords into the search box and click the search icon


3. Click on article. You can review it in the help window or click the icon to expand to a bigger window.


Submit a Ticket

If your question is not answered after searching the knowledgebase, you can submit a ticket. 


1. Click the back button 


2. Click Contact Us 


3.  Fill in the form and include relevant information to help to understand your issue and assist you quickly and reduce back and forth (please do not include any PHI in the ticket):


  • Is the problem specific to a document? Share the link to the document.
  • Is the problem specific to a patient? Share the patient's MRN.
  • Are there any error messages coming up or unexpected behavior from the system? Share a screenshot
  • Provide a description that is as detailed as possible.
When sending a feature request provide:

  • A description that is as detailed as possible including how this enhance your use of HospiceWorks
  • A screenshot of the area in the system where the user would like to see this feature.

You will receive an immediate email acknowledgement with your ticket number. Our team will respond personally within a short timeframe.