FAQ

What do the colors and symbols on the calendar mean?
The colors are for each discipline. The Symbols indicate the status of the visit: In Progress Pencil icon - The visit note has been started....
Mon, 17 Apr, 2023 at 5:35 PM
How to use HospiceWorks' Built-In Speech Recognition
In an era where technology intertwines with healthcare, the importance of maintaining patient confidentiality is paramount. That's why we are thrilled t...
Wed, 16 Oct, 2024 at 8:00 AM
Patient was discharged accidentally how do I reinstate them?
Reinstating a patient that was discharged in error is a straightforward process.  See:  Article - Re-admit Patient Video - Re-admission
Tue, 27 Sep, 2022 at 3:29 PM
A patient is not showing up under my Assigned Patients list
The Assigned Patients panel is on the home screen when you log into HospiceWorks. Patients show up here if: You have been assigned to the Care Team via ...
Tue, 27 Sep, 2022 at 3:30 PM
What do the numbers, letters and colors after the dash in the MRN mean?
You have noticed that MRN numbers have a dash a number or number and letter.  The suffix number indicates the number of times the patient has been on se...
Wed, 13 Jul, 2022 at 3:26 PM
How can I enter when staff have time off?
You can plot company events and when staff are out of the office or other notations on the Hospice Calendar.
Tue, 27 Sep, 2022 at 3:35 PM
Where do I enter Vital Signs?
Vital Signs are located in the Physical Assessment or Physical section of a visit.  Vital Sign History A graphical depiction and list view of hi...
Tue, 27 Sep, 2022 at 3:33 PM
How do I change a Level of Care (LOC)?
Levels of Care (LOC) are changed via a Physicians Order you may need to select Discharge Alive and Re-Admit, or via the Care Levels tab.  Use the grid below...
Tue, 3 Jan, 2023 at 3:42 PM
How do I make a text/comment box bigger so I can see more?
Whenever you see a free text box you can enlarge it by clicking the bottom right corner and dragging down.
Sun, 19 Jun, 2022 at 3:44 PM
"User is not available during the time set" error message when trying sign document
This error message will occur when a user has visit documentation overlapping the same time.  This can be easily fixed by changing the time on one of the do...
Thu, 8 Sep, 2022 at 9:21 AM