New Admission Workflow: Patient Dashboard (Days 1–5)

Process Stage: Post-Admission (Initial 5 Days to Initial Plan of Care)

Overview

This guide provides a comprehensive walkthrough of the New Admission Workflow within the HospiceWorks Patient Dashboard. It is designed to help clinicians and administrators manage the critical window from the moment of admission through the completion of the Initial Plan of Care (POC) within the first 5 days of service.

Executive Summary

This video demonstrates the clinical "Day 1" process within HospiceWorks, focusing on the automated "Routine Care Admission" task list. It highlights how the system manages interdisciplinary documentation, ensures data flow between assessments, and enforces built-in compliance rules to prevent errors during the 5-day onboarding period.

Key Highlights

  • Automated Task Management: A centralized "Tasks to Complete" list that serves as a direct portal to all required admission documentation.

  • Intelligent Data Flow: Data from the Initial Nursing Assessment automatically populates the HOPE Admission and CTI, reducing redundant entry.

  • Real-Time Compliance Alerts: A color-coded alert system tracking critical timelines, including the 48-hour nursing assessment window and the 5-day HOPE and Plan of Care submissions.

  • Compliance Guardrails: "Hard stops" that prevent signing the Certification of Terminal Illness (CTI) or Initial Plan of Care if prerequisites—like the Face-to-Face (F2F) visit—are missing.

Workflow Breakdown

1. The Patient Dashboard (Clinical Nerve Center)

Immediately following a patient's admission, the system generates a dashboard tailored to the care level (typically Routine Care). This serves as the primary hub for the clinical team during the first 5 days of service.

2. Documentation & Interdisciplinary Coordination

The task list provides direct hyperlinks for all team members to ensure the Initial Plan of Care is comprehensive:

  • Nursing: Initial Nursing Assessment, HOPE Admission, and CTI.

  • Physician Orders: Admitting orders, Medications, Treatments, and DME.

  • Social Work & Chaplaincy: Initial Psychosocial and Spiritual assessments.

  • Aide Services: Hospice Aide assignments and care plans.

3. Tracking & User Activity

The User Activity feed provides a transparent audit trail, showing exactly when staff members created, edited, or signed specific admission documents.

4. Compliance Finalization

The workflow concludes with the Initial Plan of Care and CTI Completion. The system’s "Intelligence Task Rules" verify that all regulatory requirements—specifically those within the 5-day window—are met before allowing these final documents to be signed.

Search Tags for Chatbot Optimization

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Technical Support

For further assistance with the New Admission Workflow or other HospiceWorks features:

  • Email: support@hospiceworks.com