Use this guide to learn the basics of Back Office Tasks in HospiceWorks. 


Home Screen overview 

https://hospiceworks.freshdesk.com/support/solutions/articles/28000024713-home-screen-overview 

User Management 

https://hospiceworks.freshdesk.com/support/solutions/articles/28000024754-add-a-user 

Care Provider Management 

https://hospiceworks.freshdesk.com/support/solutions/articles/28000024754-add-a-user 

Referrals 

https://hospiceworks.freshdesk.com/support/solutions/articles/28000024780-new-admission-referral 

Patient Dashboard 

https://hospiceworks.freshdesk.com/support/solutions/articles/28000024785-patient-dashboard-overview 

Scheduling 

https://hospiceworks.freshdesk.com/support/solutions/articles/28000024748-scheduling-visits- 

IDG/IDT 

https://hospiceworks.freshdesk.com/support/solutions/articles/28000024816-idg-process 

 

CTI/Re-certs 

https://hospiceworks.freshdesk.com/support/solutions/articles/28000024726-manage-certifications-cti-recertification- 

 

Bereavement 

https://hospiceworks.freshdesk.com/support/solutions/folders/28000027502 

Volunteer 

https://hospiceworks.freshdesk.com/support/solutions/articles/28000026192-volunteer-process 

Communications 

(Internal Messaging) 

https://hospiceworks.freshdesk.com/support/solutions/articles/28000024711-communication-messages-